Cancellation and Refund Policy

Effective Date: 1st November 2024

Thank you for shopping with Eputlocal. We strive to make your experience seamless and transparent. Please review our policy below to understand your options for cancellations and refunds.

Order Cancellation Policy

1. 15-Minute Cancellation Window

You may cancel your order within 15 minutes of placing it. After this time, the order will be processed, and neither you nor our customer service team will be able to cancel or modify it. If your order cannot be canceled, you may still return unwanted items once they are delivered.

2. Guest Order Cancellations

For guest orders, cancellation online may not be available. If you ordered as a guest, please contact [email protected] within the 15-minute cancellation window, and we will do our best to assist.

Return and Refund Policy

1. 7-Day Return Window

Items can be returned for a refund within 7 days of delivery. To qualify for a refund, returned items must:

  • Be in their original, unused condition and include all original packaging.
  • Include proof of purchase.

2. Return Shipping Costs

Return shipping is the responsibility of the customer. For your security, we recommend using a tracked and insured service for return shipping, as Eputlocal is not liable for items lost or damaged in transit. Be sure to retain proof of shipping until your return has been processed.

3. Refund Process

Refunds are issued to the original payment method once we receive and inspect the returned item. Processing times may vary, but please allow several business days for the refund to be completed.

Important Conditions

  • Non-Qualifying Returns: Items not in their original condition, without original packaging, or not in resellable condition may not be eligible for a refund.
  • Repeat Cancellations: Eputlocal reserves the right to decline or limit future orders from individuals who repeatedly cancel orders.

For assistance with cancellations or to initiate a return, please contact us at [email protected] with your order number.

Thank you for shopping with Eputlocal. We appreciate your business!