Return and Refund Policy

Effective Date: 1st November 2024

At Eputlocal, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, our return and refund policy is designed to help you manage your returns with ease.

Return Policy

1. 7-Day Return Window

If you wish to return an item, you may do so within 7 days of receiving your order for a full refund. To qualify for a refund:

• Items must be returned in their original, unused condition, with all original packaging and any included accessories.
• Proof of purchase (e.g., order confirmation) is required.

2. Return Shipping Costs

The customer is responsible for covering return shipping costs. For your peace of mind, we recommend using a tracked shipping service, as Eputlocal cannot accept liability for items lost or damaged during return transit. Please retain proof of shipping until your return has been processed.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow several business days for the refund to appear in your account after processing.

Important Conditions

• Non-Qualifying Returns: Items not in original condition, without original packaging, or not in resellable condition will not be eligible for a refund.
• Repeat Returns or Cancellations: Eputlocal reserves the right to decline or restrict future orders from individuals who repeatedly return or cancel orders.

How to Initiate a Return

To begin the return process, contact us at [email protected] with your order number. Our team will guide you through the steps and provide additional instructions if needed.

Thank you for choosing Eputlocal. We are committed to making your shopping experience satisfying and seamless.